1. Who we are
Redvivax Digital Marketing Agency ("Redvivax", "we", "us" or "our") provides digital marketing, website, content, advertising and related business services. This policy applies to information handled through redvivax.com and our direct business communications.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, organisation, job title, email address and telephone or WhatsApp number;
- information you include in an enquiry, appointment request, proposal discussion or client communication;
- project, billing and transaction information needed to provide an agreed service; and
- basic technical and usage information such as device type, browser, pages visited, referral source and cookie data, where enabled.
Please avoid sending confidential or sensitive personal information unless we have agreed on a suitable and secure way to receive it.
3. How we use information
We may use personal information to:
- respond to enquiries and arrange consultations;
- prepare proposals, contracts and invoices;
- deliver, manage and improve our services;
- communicate about an active project or business relationship;
- keep our website secure and understand its performance;
- meet legal, accounting and regulatory responsibilities; and
- send relevant marketing communications where you have requested them or where otherwise permitted, with an option to opt out.
We aim to process personal information lawfully, fairly and only for relevant business purposes, in line with applicable Ghanaian data protection requirements.
5. Retention and security
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, an active business relationship, record-keeping, dispute resolution or a legal requirement. Retention periods may therefore differ by record type.
We use reasonable administrative and technical measures to protect information. No internet transmission or storage system can be guaranteed completely secure, so please contact us if you believe information has been compromised.
6. Your choices and rights
Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access or correction, object to certain processing, withdraw consent where processing depends on consent, or request deletion or restriction where appropriate.
To make a request, email redvivax@outlook.com. We may need to verify your identity before completing it. You may also raise a concern with Ghana's Data Protection Commission.
7. Third-party services and links
Our website links to independent services such as appointment booking and WhatsApp. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
8. Children's information
Our website and services are intended for businesses and professional users. We do not knowingly seek personal information from children through this website. A parent or guardian who believes a child has provided information may contact us to request review or deletion.
9. Changes and contact
We may update this policy when our services, technology or legal obligations change. The latest version will appear on this page with its updated date.
Privacy questions may be sent to redvivax@outlook.com or by telephone at 059 896 7950.